Sendo
Shipping & Delivery Policy
Last Updated: 2025/10/27 Thank you for your purchase from Nacre Tale! We are committed to ensuring your order arrives safely and in a timely manner. Please review our shipping policy below.1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. Orders placed after 2:00 PM CST or on weekends will be processed on the next business day.2. Domestic Shipping (Within [Your Country, e.g., USA])
We offer the following shipping options within our primary shipping region:| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-8 business days | Free on orders over [Amount] / $[X] flat rate |
| Express Shipping | 2-4 business days | $[X] flat rate |
- Tracking: A tracking number will be sent via email once your order ships.
3. International Shipping
We currently ship to the following regions: North America, European Union, United Kingdom, Australia, and Japan. Please note:- Delivery Estimates: 10-21 business days, depending on the destination.
- Shipping Costs: Calculated automatically at checkout based on the destination, item weight, and value.
- Customs & Import Duties: For international orders, any customs, taxes, or import duties are the sole responsibility of the customer. These fees are not included in the product price or shipping cost. We have no control over these charges and cannot predict what they may be.
4. Important Notices
- Address Accuracy: Please double-check your shipping address at checkout. We are not liable for orders shipped to an incorrect or invalid address provided by the customer.
- Shipping Delays: While we provide estimated delivery times, we are not liable for delays caused by unforeseen circumstances such as customs clearance, weather conditions, or carrier issues.
- PO Boxes: We cannot deliver to P.O. Boxes via Express Shipping.
5. Returns & Damages
If you wish to return an item or if your order arrives damaged, please contact our Customer Service team at [Your Support Email] within 30 days of receipt. Please include your order number and photos of the damaged item[s]. For full details, please see our separate [Return & Refund Policy] page.6. Contact Us
If you have any questions about your order or our shipping policy, please contact us:- Email: [Your Support Email]
- Response Time: Within 24 hours during business hours (Monday-Friday, 9:00 AM - 5:30 PM CST).
A final tip: For better customer trust, you might consider adding a brief section about your packaging (e.g., "All jewelry is carefully packaged in a protective gift box to ensure it arrives in perfect condition"). Good luck with your store!